Client and Project Co-ordinator

Type: Full Time

Job Status: Open

Do you love the web and would consider yourself to be an admin geek who loves organizing and dealing with clients?

Fantastic client project co-ordinator position in our Client Development (Email) Team. It’s a position with a lot of responsibility where you will organize graphics and website projects for clients.  You will be the interface between our USA based clients and our design/coding team.  You must be a highly organized person who is a quick learner, has a keen eye for detail (but doesn’t get caught up or slowed down in detail), and love communicating by email.  

This position is an extremely busy one, which calls for a highly organized multitasker.  This position has so much scope for growth and will appeal to someone who loves the web, loves new challenges, is able to multitask, can have a large number of email conversations with clients in a day, and enjoys building long-term relationships with clients. 

Working with us you will learn to understand client requests in relation to web and graphic design, clearly communicate these to the design and code teams, then follow-up to ensure client deadlines are met.

Being part of a unique team that thrives on turning our clients into “raving fans”, by delivering unexpected levels of service, you will need to be committed to exceeding customer expectations during every interaction, by understanding client needs, through effective questioning and innovative problem solving.

 Your role will include:
Communicating effectively using email to international clients (small number of phone calls)
Ensuring the quality and specifications of design projects meet our client's requirements
Coordinating a wide variety of graphic design and web design projects
Scheduling design jobs from start to finish using our in-house systems
Working in a team environment with our creative and technical teams
Preparing Client Quotations and invoicing
Working as a team player assisting other team members within the Client Development Team as required
Being available on some Saturday mornings
Admin Support duties

 
The successful Applicant will:
Type fast and love communicating via email,
Be an expert multitasker
Be highly organized, and proficient in admin type duties
Have patience, the ability to see things from our Clients' perspective and be able to interpret what is required
Be a fast learner and grasp new concepts quickly
Be an excellent communicator (both written and oral)
Have an eye for quality
Possibly have experience communicating with clients via email
Enjoy completing projects and helping clients get what they want… and more
Be confident and able to take initiative
Be able to relate to our US based clients and have a ‘larger world’ view
Be a team player with a “what-ever it takes” attitude and willing to “go the extra mile”


We are WebMedia Factory, a Wellington based web and graphic design company servicing USA clients and we are looking for a very special person who is enthusiastic and highly motivated, with excellent communication skills, both written and oral, to join our frontline Client Development Email Team.

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